Yes, the Company has established, implemented and maintains an Inactive and Dormant Account Policy that is as follows:
When a client with any trading account(s) held with the Company under any of its brands has not:
- Placed a trade;
- Opened or closed positions; and
- Made a deposit into their trading account, for a period of at least 6 (six) consecutive months, their account shall be classified by the Company as an Inactive Account.
Such Inactive Accounts will be subject to a monthly fee of 10€ (ten EUR or trading account currency equivalent) per month at a membership level deducted from one of the Trading Account(s) balance (the “Inactivity Fees”) until the balance on all account(s) is 0€ (zero EUR or trading account currency equivalent).
You can reactivate your inactive/dormant account at any time. Please ensure that all of your verification documents (i.e. Proof of Identity and Proof of residence) are still valid, as renewed documents may be required. And also ensure to re-complete and update your profile information, including the Economic Profile/Questionnaire.
Inactivity/Dormant fees are non-refundable.
Should you require any further clarification or assistance, please do not hesitate to contact our Customer Support via Live Chat, email or telephone from Monday to Friday, 24/5.‹ Back to Help Center